Versand

At http://drpenco.com/(the “Site”), we want to ensure you receive your orders in a timely and efficient manner. This Shipping and Taxes Policy describes our shipping and delivery process, as well as our tax collection practices.

 

1. Processing Time

Most orders received before 5:00 p.m. Eastern Time, Monday through Friday, are shipped within 5 working days! Orders placed on Saturdays, Sundays, or holidays will be processed the next business day. As a security precaution, initial orders and orders shipping to alternate addresses may be held for extended verification. We reserve the right to make partial shipments, which will not relieve you of your obligation to pay for the remaining deliveries.

 

2. Shipping Options and Charges

We ship with DHL/UPS. Shipping costs: 5,00 EUR; free of charge from 99 EUR order value. Estimated delivery time: usually 1-3 business days after dispatch (excluding weekends and public holidays; no guaranteed delivery dates). These are standard transit times and shipping is handled from our warehouse in Poland (PL).

 

3. Order Tracking

Once your order has shipped, we will provide you with a tracking number so you can track your package online. You will also receive email updates on the status of your order and estimated delivery date.

 

4. Delivery Issues

If you experience any issues with the delivery of your order, please contact us immediately. We will work with our shipping carrier to resolve any issues and ensure your order is delivered as quickly as possible.

 

5. Shipping Restrictions

We currently do not ship to certain countries or regions. Please check our website for the most up-to-date list of shipping restrictions.

 

6. Title and Risk of Loss

All items purchased from our website are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

 

For more information on our shipping policies, including rates, delivery times, and delays, please refer to our Online Customer Service page or e-mail us at service@drpengermany.com.